What I hear
Four things that go wrong in a front office.
Quotes, job travelers, packing slips, invoices — the front office runs the shop. The copier’s job is to be boring, and mine is to keep it that way.
Toner’s in a drawer somewhere
“Somebody ordered three of the wrong one.”
Levels are monitored and the right cartridge ships before you run out. One spare on the shelf, not a drawer of guesses bought in a panic on a Friday.
It lives ten feet from the saw
“There’s dust in everything out here.”
Shop air kills copiers slowly — dust on the drum shows up as print defects months later. I set the cleaning schedule to your environment, not to a national average, and I’ll tell you honestly if the machine needs to move.
Three brands of printers, zero records
“We inherited most of these.”
I’ll service what you own at posted rates, tell you which machines are worth keeping, and right-size the fleet instead of selling you the biggest box in the catalog. Sometimes the answer is fewer machines, better placed.
The lease buyout letter made no sense
“Are we buying it or returning it or what?”
End-of-term lease letters are confusing on purpose. Bring me yours and I’ll walk through the options in plain language — no charge, whether or not you ever buy anything from me.
Machine down right now and your current provider hasn’t come out? Copier Rescue — I’ll diagnose it free, no strings.
How I do it differently
Built for shops and the offices that run them.
- You own the machine outright One purchase, no sixty-month anchor on a business that might move, grow or change hands. The copier is yours like the forklift is yours.
- Color by coverage Invoices and POs with a color logo bill as the light pages they are. Brochures bill as brochures. The machine meters it; I pass it through.
- Paper flows where the work goes Scan travelers and delivery tickets straight to job folders, drivers on every workstation, printing from phones in the shop office.
- Maintenance that fits the environment Preventive work scheduled by how the machine actually lives — volume, dust, duty cycle — not by a calendar template.
Said plainly
On high-volume black & white.
If you’re running very high mono volume — production printing, tens of thousands of pages a month — the large dealers can often beat me on cost per page, and I’d rather tell you that than pretend otherwise. I’ll still quote it. You’ll have paid nothing and gained a number you can hold them to.
Straight answer
I’ll tell you if you’re already getting a fair deal.
Sometimes the honest answer is that your current arrangement is fine. I would rather say that than sell you something you’ll regret in year three. If you need a second quote on file, I’ll give you a real one either way.
Ask me to quote it Work out your cost per page